Tag: what are business behavior best practices

Dale Carnegie

You’ve probably heard of the book How to Win Friends and Influence People by Dale Carnegie. If you’re building a business, in business, or at a standstill with how to make new things happen for yourself, the principles in this book will help you win friends and influence people.

I’d heard of Carnegie’s book for years before actually getting around to buying it. Then it took me another year or so before I actually read it. I can say with certainty that since I’ve read it, I’m much more confident and aware as I walk through the world and interact with clients, colleagues, and loved ones. Engage with these principles deeply and honestly, and you’ll start to see immediate changes in your own life.

30 Principles to Help You Win Friends and Influence People

1. Don’t criticize, condemn or complain.
2. Give honest and sincere appreciation.
3. Arouse in the other person an eager want.
4. Become genuinely interested in other people.
5. Smile.
6. Remember that a person’s name is to that person the sweetest and most important sound in any language.
7. Be a good listener. Encourage others to talk about themselves.
8. Talk in terms of the other person’s interests.
9. Make the other person feel important–and do it sincerely.
10. The only way to get the best of an argument is to avoid it.
11. Show respect for the other person’s opinions. Never say, “You’re wrong.”
12. If you are wrong, admit it quickly and emphatically.
13. Begin in a friendly way.
14. Get the other person saying “yes, yes” immediately.
15. Let the other person do a great deal of the talking.
16. Let the other person feel that the idea is his or hers.
17. Try honestly to see things from the other person’s point of view.
18. Be sympathetic with the other person’s ideas and desires.
19. Appeal to the nobler motives.
20. Dramatize your ideas.
21. Throw down a challenge.
22. Begin with praise and honest appreciation.
23. Call attention to people’s mistakes indirectly.
24. Talk about your own mistakes before criticizing the other person.
25. Ask questions instead of giving direct orders.
26. Let the other person save face.
27. Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
28. Give the other person a fine reputation to live up to.
29. Use encouragement. Make the fault seem easy to correct.
30. Make the other person happy about doing the thing you suggest.

The Dale Carnegie Way

This list is a sorry substitute for owning and reading the actual book. According to Carnegie’s recommendation, I re-visit this book and it’s principles on a regular basis–probably every month or two. Just to refresh, reset, and remind me how to be my best self. I’ve also been toying with the idea of enrolling in one of his in-depth leadership training courses. At a minimum, I recommend you check the book out from the library, and then when you realize how precious the advice it (or in my case how much I wanted to underline passages and dog-ear the pages), you’ll probably buy it from Powell’s. I recommend that too.

If you’ve already read it, what changes did you notice when you applied the principles? Do you have more friends? Are you more influential?